Refund policy

Returns are accepted within 30 days of delivery. To be eligible, an item must be unused, unopened, and in its original packaging, with proof of purchase.

To request a return, contact blackcubeumbrellas@gmail.com or (816) 967-8687 before sending anything back. We will provide return instructions and the applicable return address. Do not mail a return without contacting us first.

Customers are responsible for return shipping unless the item arrived damaged, defective, or incorrect. If we made an error or the item arrived damaged, contact us promptly with photos so we can help.

After the returned item is received and inspected, approved refunds are issued to the original payment method. Your bank or payment provider may need 5–10 business days to post the refund. Original shipping charges are non-refundable unless the return is due to our error or a damaged item.

For health, beauty, hygiene, food, and supplement products, opened or used items cannot be returned for safety reasons. Gift cards, personalized items, and final-sale items are also non-returnable unless required by law.